Policy
12-month limited warranty
MiLi warrants the Jewelry Box against defects in materials and workmanship for 12 months from the date it is delivered to you.
What is covered
Defects in materials or workmanship that appear under normal use, including the built-in tracker not working, and stitching, snaps, the zip, the hinge or the mirror failing.
What is not covered
- Normal wear: scuffs, scratches, creases and the leather softening or changing colour over time.
- Damage from accidents, misuse, water, heat, chemicals or unauthorised repairs.
- Loss or theft of the box or anything inside it. The tracker helps you find the box but cannot guarantee it will be recovered.
- Jewelry or other items stored in the box.
- Boxes bought from someone other than MiLi or an authorised seller.
What we will do
If your box has a covered defect, we will repair it, replace it with the same or an equivalent product, or refund what you paid. We choose which, and we cover the shipping both ways.
How to make a claim
Email service@mili-shop.com within the 12 months with your order number, a short description of the problem and a photo or video. We reply within 2 business days. We may ask you to send the box back so we can look at it.
Your rights
Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the 12-month length of this written warranty. We are not responsible for incidental or consequential damages. Some states and provinces do not allow limits on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and province to province. Nothing here takes away rights you have under the consumer protection laws where you live.