Policy
Returns
Changed your mind? You have 30 days from delivery to send the box back for a full refund.
- Window
- 30 days from the day your order is delivered
- Refund
- Full price, to your original payment method
- Return shipping
- Free if the box is faulty or arrived damaged; otherwise paid by you
How to return
- Remove it from your account. In Find My or Find Hub, remove the Jewelry Box from your items. Until it is removed, the tag stays linked to you and nobody else can pair it.
- Email us. Write to service@mili-shop.com with your order number. We reply within 2 business days with the return address and, for faulty or damaged boxes, a prepaid label.
- Pack it. Send the box back unused, with its packaging and everything that came with it, and empty of any jewelry.
Refunds
We refund within 5 business days of receiving your return. Your bank may take another 5 to 10 business days to show it. Original shipping was free, so there is nothing else to refund or deduct.
Condition
We accept returns that are unused and in the condition you received them. If a return comes back worn, marked or damaged beyond normal handling, we will contact you before deciding on a partial refund.
Faulty or damaged
If your box arrives damaged, or something does not work, email service@mili-shop.com with your order number and a photo. Within the first 30 days we will replace it or refund you in full, with free return shipping. After 30 days, the 12-month limited warranty covers defects.
Exchanges
The Jewelry Box comes in one style, so we don’t do exchanges. If you need a replacement for a faulty box, see above.